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FAQ

 

WHAT IF I’M NOT CHRISTIAN?

Everyone is welcome here, no matter what your beliefs are or the spiritual path you are walking, and we are humbled and grateful for your interest in our products. Lucy Celebrates is a faith-based company, which means we run our business based on the core fundamental beliefs taught in the bible. We are passionate about Jesus and aim to live all facets of life by His standards.

People from all spiritual levels can benefit from our products when broken down to their purest form: to find purpose in loving others and intentionally live everyday of your life to it’s highest potential.

SALES

Do you have sales or offer discounts?

Yes, we do! We also offer special discount codes and private sales to our email subscribers. Be sure to sign up here!

GIFTS

Can you send my purchase directly to a gift recipient? Do you offer gift wrapping?

Yes, we can send your purchase directly to a gift recipient! Simply enter your address in the billing section and the gift recipient’s address in the shipping section. Special gift wrapping and a personal note are available for $6 per order. On the cart page, select “Add Gift Wrap” and enter your personal message.

PERSONALIZATIONS

Do you offer personalized phone cases or stationery?

We started out as a personalized gift shop, where all items were made to order and could be easily personalized. We have since grown into developing the Lucy Celebrates product line now stocked in our studio. Because of this shift, all of our products are available as shown in the general listings.

From time to time, we do hold special events to bring back some of the personalized Lucy Celebrates classics. If you would like to be notified for these special events, please sign up here.

SHIPPING

When will my order ship?

All orders are carefully packaged and shipped within 2 business days, unless otherwise noted in the listing. Business days are Monday - Friday, excluding all US holidays.

RUSH ORDERS

I need my order fast! Are you able to rush it?

Please contact us prior to purchasing if you are on a strict deadline and we will do our best to accommodate you. Otherwise, we advise to choose Express Shipping, and depending on your location, packages will arrive to you in one or two business days after they have been packaged and shipped (see above shipping time frame).

INTERNATIONAL SHIPPING

Do you ship internationally?

Yes, we do! We are happy offer the Lucy Celebrates line across the globe!

Please keep in mind, international orders require extended shipping time which vary greatly based on your shipping address. Also note, import taxes and other charges are not included in the item price or shipping costs. Lucy Celebrates is not responsible for any additional costs incurred on international shipments. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

RETURNS

Do you accept returns or exchanges?

Yes. Our desire is for you to be 100% satisfied with your new Lucy Celebrates product and we have a no questions asked return policy for 30 days from date of purchase. If you have received an incorrect product or a damaged item and would like a replacement, please email support@lucycelebrates.com with your name, order number, and photo of item within 7 days of receipt.

Still have a question? Please contact us and we will be happy to assist you!